Resident Liaison Officer
Social Housing
Greater Manchester
£25000 - £27350

Resident Liaison Officer

Ref: 639| Posted: 27th Nov 2023

Resident Liaison Officer - Housing Refurb – Manchester – North West

12-month Fixed Term Role (All the company Benefits of a permanent job but for a 12 month period)


Opportunity to join a reputable building main contractor working on a long-term stable housing framework.

Housing projects will include Kitchen / Bathroom, Central heating, and Windows refurbs / installation. 



As Resident Liaison Officer your role will include:

To deliver a first-class liaison and administrative support in a busy environment to the project team, liaising with a wide and diverse customer base in a professional and efficient manner. Delivering an excellent level of client liaison to ensure high levels of customer & client satisfaction.



As Resident Liaison Officer your Duties will include:

-Log any complaints received in accordance with policy and procedure, swiftly resolving and advising the resident of the outcome
-To attend meetings or provide services outside the usual working hours as agreed and if required, liaising with other departments.
-To deliver agreed targets within the service area, with support from Project Manager
-Assist in keeping manual and electronic records of all enquiries, requests and complaints taking appropriate action where necessary.
-Communicating with residents / client throughout works program
-To promote value for money and continuous improvement within the service area.
-Liaise closely with Project Manager and Site Manager to assist in the smooth running of the assigned project
-Highlight any possible breaches of Health & Safety or unsafe working practices
-Liaise with the various sections within the project department to help improve KPI’s.



To be considered for this Resident Liaison Officer role you must meet the following criteria:

- Knowledge of Housing Sector.
- Previous employment as a Resident Liaison Officer, Tenant Liaison Officer, Community Manager, Housing Manager, Customer Service Manager or Similar.
- Previous experience in the Housing / Property repairs sector.
- Ideally previous Main Contractor employment but not essential.
-Apprenticeship or NVQ2 in Customer Service / Housing  
-Experience in a customer service role or similar    
-Well-developed verbal and written communication skills  
-Ability to work co-operatively with multi-disciplined groups  
-Self-Motivated and enthusiastic  
-Team player, but also comfortable working alone  
-A full driving licence  


The successful Resident Liaison Officer will receive:

*Competitive Basic (Dependant on experience)
*Plus Company Benefits 


To be considered for this vacancy or to find out more information please apply now.

Services advertised by Talk Recruitment are that of an employment business and/or agency.

If you have not had a reply on your application within 5 working days, please assume your application has been unsuccessful on this occasion.